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State of the Public Sector Theatre
12:10 pm - 12:55 pm
Panel: Vision for the North – Long term strategy to deliver infrastructure networks fit for the Northern Powerhouse
Plans to improve and build Northern infrastructure is a key component to economic development for the North. This session will consider:
- Expected growth areas by sector and location
- What is the potential for scale in the North and forward planning to support this
- Progress report, goals, vision and expectation for the next 5 years
- Investment in UK infrastructure and the role of the IPA
- The building blocks for smart cities of the North – What do we need and in what order?
1:20 pm - 1:40 pm
Keynote: How digital transformation can help government work better for everyone
Seven years after its creation, GDS continues to help government work better for everyone by leading the digital transformation of public services.
Kevin Cunnington, Director General of the Government Digital Service, will share the journey of GDS so far and how it is delivering on the Government’s ambitious Transformation Strategy.
He will describe the work the organisation is doing to remain a world leader, the purpose that drives the team and the values which underpin their work as well as share priorities for the organisation so it may better serve citizens, civil servants and business alike.
1:40 pm - 2:25 pm
Panel: Reaping the rewards of Robotic Process Automation across the public sector
As work volumes rise and workforces shrink across the public sector, robotic process automation (RPA) is increasingly being introduced to leverage artificial intelligence (AI) as an innovative solution to increasing budgetary and resource pressures. An effective automation strategy can help with:
- Automating work flow and introducing self-service systems to drive operational efficiencies
- Improving public services by responding faster and more accurately to enquiries
- Delivering a viable solution to hiring freezes and headcount reduction Navigating the cultural and legacy barriers to RPA implementation
2:50 pm - 3:30 pm
Panel: Collaborative approaches to leadership
Local government leaders are under pressure to deliver affordable housing, adult social care, improved infrastructure, and ongoing economic growth; all while trying to identify new revenue streams, remain an attractive employer and find savings across their organisations. As these issues become more complex, it is increasingly important for leaders to ensure that the skills of their workforce adequately reflect the demands of their constituency.
Digital and Technology
9:50 am - 10:25 am
Panel: Building resilience and robust cyber hygiene
Roughly one in four public sector organisations in the UK are unprepared for a cyber-attack. Which in the constantly evolving digital landscape means data security measures must be hardwired into your workforce and systems. Therefore, this session will discuss:
- How Effective cyber ‘hygiene’ can instilled into your organisations’ daily practices
- How maintenance of hardware and digital infrastructure can ward off the natural deterioration that may invite exploitation
- How security and secure design can be embedded within the development life cycle, from software development to application design
10:40 am - 11:00 am
Case Study: Knowsley Council – the benefits of adopting low code in local government
This session will explore:
Background to adoption and core benefits realised
- People challenges – recruiting and retaining developers in Local Government
- Need to improve citizen Digital services
- Channel Shift programme
The Low Code Journey
- Establishing right application/use cases
- Collaboration – bringing business & IT closer together
- People, process & establishing new ways to work – lessons learned/advice
What does the future for low code look like at Knowsley?
- Regional service/collaboration initiatives, sharing of apps/modules between regional authorities
- Replacing legacy ISV solution stack
- New initiatives – e.g. Freedom of Information Requests
11:15 am - 11:45 am
Panel: Procuring a partner to manage your data to the cloud
Since the launch of G-Cloud in 2012, local authorities have spent just £57.6m on cloud and with nearly 47% of government organisations already actively using cloud services, we consider the challenges and opportunities of cloud adoption from both a central and local government perspective.
- What and where are the opportunities for innovation?
- Barriers to uptake and how to troubleshoot them
- Cost efficiency potential
- Improvements to infrastructure reliability
12:00 pm - 12:20 pm
Taking the fear out of cloud security for public sector
Historically, public sector organisations have hesitated when considering cloud adoption because in-house hosting was deemed to be more secure. UKFast takes a look at the issues still concerning public sector organisations when it comes to adopting the cloud and discusses what can be done to remove the fear out of cloud security. This session includes:
- Keeping your data secure in the cloud and what you need to know if the data carries a protective marking
- How are cloud hosting providers regulated?
- What is the difference between the types of cloud?
- The UKFast approach to cloud security
1:10 pm - 1:40 pm
Panel: Innovation in government: transforming services using emerging technologies
In 2018, GDS published a milestone landscape review to understand how emerging technologies are being used to drive innovation across government. This cross-government panel will examine the existing innovation framework and networks that are driving change across the public sector, and explore the relationship between technology innovation and digital transformation.
This session considers:
- The opportunities of emerging technologies (AI, RPA, DLT) for government
- The ethical and structural impact of technological innovation
- The importance of data
- The barriers to innovation
1:55 pm - 2:15 pm
Understanding the Future of IT Transformation in the Public Sector
With an increase in digital services and the need to drive efficiencies across your estate, IT transformation strategies are evolving. This session will show you how you should approach your transformation project and highlight the questions you should be asking.
- How to set your objectives.
- What should be considered.
- Who should you involve?
- Whats the solution?
2:30 pm - 2:50 pm
The importance and relevance of standards in the NHS for information exchange
- History, current situation and the future of standards for information interchange within the NHS
- What opportunities (or otherwise) does standardisation offer?
- Implementation, operational and security challenges for information interchange
- How is NETSCOUT involved?
3:05 pm - 3:20 pm
Case Study: Salford City Council’s Digital First Approach
Salford City Council was recently voted the Digital Council of the Year, and is championing a unique digital first approach to engaging with residents. A key component of the strategy is breaking down the barriers that exclude particulary vulnerable and deprived citizens from participating in the digital world. For this session we will discuss:
- How Salford plans to get 8000 of the most digitally excluded residents online by 2020
- Recognising the link between digital exclusion and social exclusion
- Creating a new Digital Skills Partnership focussed on developing local skills and education
3:20 pm - 3:35 pm
Case Study: The Social benefits of bringing people and tech together
Rochdale Borough Council has been spearheading a unique approach to easing demand on its services, while simultaneously tackling social inequality. Technology has played a central role, and the council now has a boroughwide digital offering that seeks to make tech more accessible to citizens, particularly those citizens straining crisis services. For this session we will consider:
- The links between digital inclusion and social exclusion
- The direct impact of a targeted digital inclusion offer on reducing vulnerability and crisis
- The fiscal savings that can be realised as a result of demand reduction
- Integrating technology skills and education into a citizen’s curriculum
11:10 am - 11:40 am
Case Study: Maximizing resources through efficient approaches to contract management
The public sector spends more money on contracts than it spends on providing services itself. Around £250 billion (roughly 30% of total government spending) is used for external suppliers, who now play an increasingly significant role across the public sector from managing buildings, providing IT services and building military equipment. It is crucial that public sector organisations effectively manage contracts, from developing the commercial strategy through to transitioning between contracts, to ensure public services provide real value for money. For this session, the National Audit Office will share insights from its recent work across government contracts around:
- Developing an appropriate commercial strategy
- Establishing the right contract to effectively deliver what you want
- Responding effectively when things go wrong
12:00 pm - 12:45 pm
Panel: Developing your procurement strategy: The route to fast, effective and efficient procurement
- Sustainable procurement and delivering social value
- How to engage the market to better position your procurement
- How to take the best advantage of feedback in the commissioning stage
- Market conditions leading to and details on alternative routes to procurement including:
- Dynamic Purchasing Systems
- Contract and digital marketplace
- Innovative uses of technology
10:30 am - 10:40 am
Affordable Housing Commission – what can social landlords do to fix the affordable housing crisis?
- Affordable housing crisis and what it means for local places/councils
- Social landlords (councils and housing associations) record on providing affordable homes
- What could be done – agenda for change (new approaches, like local housing companies, rent controls etc)
- Building a consensus on solutions to make housing genuinely affordable
11:10 am - 12:00 pm
Panel: Major projects driving transport connectivity
- Strategic vision to grow rail networks to support growing urban economies
- Long term expectation and the expected positive impact on housing crisis
- Models for Collaboration and finding efficiencies in the procurement process
- Smart Motorways Programme
- Future Influences on the Strategic Road Network
- Autonomous Vehicles
- ULEV and EVs – what is the potential for increased traffic and impact on our networks
12:40 pm - 1:25 pm
Panel: EV Infrastructure – Frontier planning and a flexible approach to the evolving transport and mobility sector
Uncover the challenges and triumphs in procuring charge point networks across the public and private domain and learn of the latest innovations in EV technology and integration demonstrably capable of driving deployment of EVs to the masses.
- Delivering Infrastructure that fulfils low Emission Strategy and future proofing the EV boom.
- What funding is available and how do you access it?
- Who pays for installation and how is the money spent?
- EV and hybrid future market trends
- Vehicle and charging type trajectories
- Future planning: Social housing/housing authorities
- Cities vs urban vs highway
- How to get other local stakeholders involved and gain buy-in
- How does your EV plan fit in with your wider transport planning?
- Future Energy Scenarios 2018: Where will the power come from?
- Public opinion of EVs and how to optimise your charging network to suit customer requirements
- Public/Private Partnerships
2:05 pm - 2:50 am
Panel: Building the Smart City
Finding ways to finance urban transformation, and the role of public private partnerships for local economic development. The future of Urban mobility in the age of self-driving vehicles, and new business models disrupting mobility. Other themes include:
- Clean Tech – Sustainable applications
- What is the day to day impact of AI?
- Safer future cities: We consider the challenges and vulnerabilities more connected cities are exposed to and what steps can be taken to combat this?
- Challenges and benefits of working with multiple-stakeholders: Discover new and Innovative ways of collaboration
- Data analysis and Urban Planning
3:25 pm - 3:55 pm
Panel: Digital Connectivity the key to service transformation: How IoT and 5G will shape the next generation of public Services
The Future Communications Challenge Group (FCCG)’s report suggests that UK leadership in 5G could result in the opportunity to create £173 billion of incremental UK GDP growth over a ten-year period from 2020 to 2030. The road to full fibre is paved with many challenges however the socio- economic rewards of a better-connected UK is within our reach and promises to deliver:
- A better place for and to do business/ Identify new markets and opportunities
- Measuring improvements in children’s attainment at school
- Increased access for elderly shows reduction of social isolation
- Digital skills improvements
- Reductions in unemployment and greater take-up of training opportunities
This session will consider:
- What is the new capability and what does it enable? Mutual hosting what does this mean?
- What is the scope for central and local Govt, regulator and industry collaboration?
- The public Sector as a major driver of 5G services
- 5G as an innovation enabler for public services in the city
- What regulation do we need to see change to facilitate change?
- Business rates for comms infrastructure
- Potential of harnessing existing infrastructure, e.g. Network Rail telecoms
- Next steps: How can we accelerate investment in high-capacity networks across the UK?
- The Public Service Pilots
Workforce and Leadership
11:00 am - 11:20 am
Case Study: Leading Well – is the way your leaders are working, working?
Forward thinking organisations often call on leaders and managers to create mentally healthy workplaces for their employees, and yet it seems that those who are looked upon to create and drive these initiatives often have the poorest wellbeing. How can an organisation be truly happy, healthy and indeed productive if its managers and leaders are not?
11:45 am - 12:20 pm
Panel: Developing the 21st Century public service workforce
The Chartered Institute of Personnel and Development (CIPD), Health People Managers Association (HPMA), Public Services People Managers Association (PPMA) and Universities HR (UHR) announced a Memorandum of Understanding (MoU) in April 2018. Whislt there are a range of benefits through this collaboration, the two key priorities are to: to create a collective voice for HR & OD across the whole of public service and to provide opportunities for us to develop HR & OD professionals so that they can work across the sector.
This session will look at the following key challenges and reflect on how the MOU might support solution development and implementation:
- Cross sector collaboration and whole systems leadership
- Inclusion and diversity
- Delivering on the Future of Work – creating adaptable, forward thinking and high performing organisations.
1:25 pm - 2:00 pm
Panel: Developing strategy around the science of wellbeing and performance
- Maximising productivity and efficiencies for a high performing, productive workforce
- Shared learning around wellbeing initiatives, their implementation and success
- Financial Wellbeing: Integrating flexible wellbeing benefits
- Importance of emotional vs transactional engagement
- Management, development and effective leadership
- Crisis management and resilience training
- Case studies from Grenfell, Westminster City Council and Kensington and Chelsea Boroughs
2:25 pm - 3:00 pm
Panel: Frontier planning for workforce labour shortages and the training required for operational excellence
Targeted training and education has the capacity to build both your organisation and region’s long-term prospects. This session will instruct you on how to raise employability levels in capable markets.
- Driving ambition: Attracting, fostering and retaining talent
- Vocational training: Where are the opportunities?
- Future proofing your organisation against labour shortages
- Apprenticeship Levy: Transforming the skills landscape
- Digital upskilling as a solution for:
- – Agile and smarter working
- – Overcoming barriers to digital transformation and procurement
3:25 pm - 3:40 pm
Case Study: Implementing smarter working across government – an update from the Government Property Agency
The Government Property Agency was launched earlier this year and promises to improve both workforce productivity, and the efficiency of the government estate. Central to this promise is a commitment to generating benefits of between £1.4bn and £2.4bn over the next ten years, and implementing smarter working practices across multiple departments. For this session, we will discuss how this vision is being realised, and the progress made so far.
3:40 pm - 3:55 pm
Case Study: Transforming the local authority workplace – the 2020 Modern Council Programme
The local government workplace is changing. Driven by commitments to cutting costs and embracing new technologies, the public-sector estate is shrinking, transforming the way employees can work and interact with their workplace environment. For this session we will consider how North Yorkshire County Council has:
- Delivered an award-winning programme of modernization, using a three-pronged approach to smarter working: Property, Technology and Organisational Development (OD)
- Moved away from presenteeism to outcome-based performance
- Navigated cultural resistance to new technologies and new work practices
- Kept new programmes in line with overarching cost-cutting strategies