Deputy Chief Executive & Director of Customer Transformation
Alison Mckenzie-Folan is Director – Deputy Chief Executive and part of the Senior Management Team at Wigan Council with strategic responsibility for a range of services including policy, strategy and transformation, revenues and benefits, customer services, ICT, public relations and HR and OD. Alison is currently leading the #digitalwigan strategy.
Previous to this role, Alison was Head of HR & OD for Wigan Council and also the Interim Director of HR and OD for NHS Ashton, Leigh and Wigan PCT. She joined local government in 2008, after a career in central government culminating in roles as Head of Finance and Deputy Director HR for the Health & Safety Executive.
She has extensive experience in business transformation and organisational development with a passion for modernising services to deliver tangible ‘business’ performance outcomes and value for money for residents and customers.
A Fellow of the CIPD she has also completed an MA in Strategic HRM, assessing “how far is the psychological contract a useful concept in devising strategies to manage the employment relationship?”
Alison has strategic responsibility for the councils transformation programmes and public service reform.
1:40 pm - 2:25 pm
Panel: Reaping the rewards of Robotic Process Automation across the public sector
Theatre: The State of the Public Sector
As work volumes rise and workforces shrink across the public sector, robotic process automation (RPA) is increasingly being introduced to leverage artificial intelligence (AI) as an innovative solution to increasing budgetary and resource pressures. An effective automation strategy can help with:
- Automating work flow and introducing self-service systems to drive operational efficiencies
- Improving public services by responding faster and more accurately to enquiries
- Delivering a viable solution to hiring freezes and headcount reduction Navigating the cultural and legacy barriers to RPA implementation