Director of Service Reform
Salford City Council
Debbie has worked for the City Council for over 20 years having started her career in the electricity supply industry.
Her background and specialism is HR and organisational development and whilst Head of HR, Debbie delivered a number of major workforce strategy projects, steering the council through significant workforce changes without the need for compulsory redundancies. She is a member of the Chartered Institute of Personnel and Development.
Debbie was appointed as the Director of Service Reform in April 2015, to lead the delivery of the City Council’s ambitious transformation programme. This is delivering savings of up to £10m, through inspiring and delivering modernisation and innovation to develop and transform services. Digital is at the heart of the reform and Debbie is passionate to ensure that this is of benefit to everyone in the city.
1:40 pm - 2:25 pm
Panel: Reaping the rewards of Robotic Process Automation across the public sector
Theatre: The State of the Public Sector
As work volumes rise and workforces shrink across the public sector, robotic process automation (RPA) is increasingly being introduced to leverage artificial intelligence (AI) as an innovative solution to increasing budgetary and resource pressures. An effective automation strategy can help with:
- Automating work flow and introducing self-service systems to drive operational efficiencies
- Improving public services by responding faster and more accurately to enquiries
- Delivering a viable solution to hiring freezes and headcount reduction Navigating the cultural and legacy barriers to RPA implementation