Felicity Mercer

Assistant Director of Commercial Services

Telford & Wrekin Council

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Fliss has worked in local government for 30 years in a wide variety of roles.  She started her career in Environmental Health before moving into more corporate positions, such as Customer Services Manager and Policy Manager.  In recent years, Fliss has worked on a range of commercial projects and new ventures and is now the Assistant Director of Commercial Services with responsibility for a diverse portfolio of services including Leisure and Outdoor Education, Catering & Cleaning, ICT, Property & Design (biT) and Housing.  In addition, Fliss’ role includes the development of the Council’s overall commercial strategy and the co-ordination of services for schools, advertising and sponsorship and the Council’s commercial business to business offer (Telford Business Services).

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